This is my profileContact via CazVidMaira
Sales and Customer Support Specialist with 10+ years in retail and telecommunications
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Competencies
Handled technical issues for consumer electronics, ensuring timely issue resolution and customer satisfaction.
Supervised and mentored sales teams, managed client inquiries, and processed transactions.
Used Salesforce and HubSpot for managing customer relationships, tracking interactions, and sales pipelines.
Provided ongoing training and performance feedback to sales agents, improving team effectiveness.
Utilized data analysis to monitor sales performance and optimize team coaching strategies.
Education
Languages
Summary
Dedicated professional with extensive experience in sales, technical support, and team leadership. Skilled in coaching, CRM management, and customer satisfaction, committed to driving results and operational excellence.
Key Achievements
- Led a team of 20 sales agents at OP360, ensuring performance metrics and sales targets were consistently met.
- Provided technical troubleshooting and customer support for Vizio televisions, enhancing customer satisfaction.
- Managed inbound sales calls and processed customer reservations, contributing to revenue growth across multiple regional markets.
Experience
Sales Manager
Commercial work attracting potential clients., Track shipments and orders to ensure successfully process.
VIZIO CUSTOMER PRODUCT SUPPORT
Analyze and troubleshoot technical issues related to Vizio televisions, ensuring timely resolution and customer satisfaction., Helping new employees or team members get up to speed with processes and procedures being floor support.
PUB SALES AGENT
Responsible for receiving and managing inbound calls from potential customers interested in purchasing storage spaces across various cities in the United States., Preparing quotes, processing reservations, and following up with interested clients.
PUB SME / Mentor
Responsible for leading, coaching, and supervising a team of approximately 20 sales agents. Ensured that performance metrics, sales targets, and quality standards were consistently met through effective mentoring, data analysis, and motivational leadership., Provide ongoing coaching, feedback, and...