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Account Management with 10+ years of customer service expertise
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Competencies
Handled customer relations and solutions at Metropolitan Warehouse, focusing on achieving goals and improving costs.
Managed assessments, performance reviews, training, and team development at Cognizant.
Led teams of supervisors and associates, coordinated meetings, and participated in account ramp-up activities.
Managed and improved around thirty processes/projects to enhance efficiencies and performance.
Provided coaching, training sessions, and maintained communication with management and clients.
Education
Summary
Seasoned professional with extensive experience in customer service, team leadership, and process management across diverse industries.
Key Achievements
- Led and developed a team of five supervisors and 120 associates at Cognizant.
- Managed and ramped up new accounts, including due diligence processes.
- Implemented performance targets and coaching strategies to improve team efficiency and motivation.
Experience
Customer Services/Account Manager
In charge of achieving monthly goals for the department., Provide solutions to members by improving costs., Communication between the provider and the member, Customer Service
Account Manager
Manage assessments, performance reviews, and cost/benefit analysis., Set performance targets to improve efficiency, sales, and quality., Review staff performance and find training needs., Plan and provide training sessions., Provide coaching, motivate, and keep staff., Create bonuses, rewards, and...