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Counsellor and customer service associate
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Competencies
Extensive experience in handling customer inquiries via email, chat, and calls, ensuring customer satisfaction.
Provided effective academic counseling, guiding students through admission and semester processes.
Skilled in CRM tools like Microsoft Dynamics 365, enhancing communication and data management.
Excellent verbal and written communication abilities across diverse platforms and audiences.
Experience in managing non-voice processes, improving workflow efficiency.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, counseling, and BPO operations. Skilled in CRM tools, communication, and process management, committed to delivering high-quality support and engagement.
Key Achievements
- Successfully managed customer inquiries and counseling at Amity University, enhancing student engagement and satisfaction.
- Handled international BPO operations for Google hardware support, improving response efficiency for US clients.
- Proficient in CRM and Microsoft Dynamics 365, streamlining customer communication processes.
- Demonstrated strong communication skills across email, chat, and calls, ensuring high-quality client interactions.
- Graduated with an MBA from Birla Institute of Technology, combining academic expertise with practical experience.
Experience
Counsellor and customer service associate
Handling all customer service email process. Chat process and calling. Handling semester fees and admission process. Handling calls and chats of enquiries of customers. Counselling of students and parents for admissions
Customer service associate
Email and chat process of international BPO. Handling Google hardware enquiries for US based clients