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Maher
Call Center Supervisor with 12+ years of diverse industry experience
Video resume
Call Center Supervisor
I have over 12 years of call center experience. Been in many LOB's and have held all positions besides Manager.
Contact
Hermosillo, Sonora, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided quality support and handled customer interactions across different industries.
Team SupervisionIntermediate
Supervised call center agents and managed team performance in a dynamic environment.
Quality AssuranceIntermediate
Conducted QA assessments to ensure service standards and trained staff accordingly.
Communication SkillsAdvanced
Effective communication in diverse client interactions and team coordination.
Multilingual AbilitiesBeginner
Bilingual in English and Spanish, facilitating communication in multicultural settings.
Summary
Experienced call center professional with over 12 years of diverse roles ranging from agent to supervisor, with extensive industry knowledge and team leadership skills.
Key Achievements
- Gained comprehensive call center experience across multiple lines of business
- Held various roles including Supervisor and QA Agent, demonstrating role progression
- Developed extensive skills in customer service and team management over 12 years
Skills
Customer ServiceTeam SupervisionQuality AssuranceCommunication SkillsMultilingual Abilities
Published on CazVid - Jul 3, 2025