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Magno
Customer Service Agent with 7 years of bilingual support experience
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Competencies
Delivered customer service in both English and Spanish, managing inquiries and resolving issues effectively.
Utilized CRM systems to track outbound calls, report outcomes, and ensure efficient communication workflows.
Managed multiple customer interactions and dispatch requests simultaneously, applying effective prioritization strategies.
Addressed diverse customer issues and adapted to new technologies to enhance service delivery.
Served as a backup supervisor, overseeing team performance and providing guidance to improve service quality.
Education
Languages
Summary
Experienced bilingual customer service agent with extensive background in handling customer inquiries, managing high call volumes, and supporting team performance across diverse sectors.
Key Achievements
- Provided bilingual customer support in English and Spanish across multiple sectors including property management, telecommunications, and retail.
- Handled high-volume outbound calls and maintained accurate CRM tracking, reporting call outcomes, and double attempts.
- Supported team supervision and performance guidance, contributing to continuous service improvement.
Experience
customer service agent
Bilingual outreach to U.S. property owners, High-volume outbound calls with CRM tracking, Accurate reporting of call outcomes and double attempts, Concise summaries for WhatsApp and email
customer service agent
Currently providing exceptional customer service in both English and Spanish., Handling a variety of customer issues, offering solutions, and maintaining a high level of customer satisfaction., Continuously adapting to new technologies and processes to enhance service delivery.
customer service agent
Delivered bilingual customer support in English and Spanish, handling complex inquiries and resolving issues., Served as a backup Supervisor, overseeing team performance and providing guidance as needed., Worked with various accounts, including those in the clothing, food, and mortgage sectors.