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Operations Coordinator
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Competencies
Demonstrated experience with Task and deadline tracking.
Demonstrated experience with Action follow-up.
Demonstrated experience with Status monitoring.
Demonstrated experience with Meeting coordination.
Demonstrated experience with Project records.
Education
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Summary
Professional profile
Experience
Operations Coordinator
Redesigned a paper-based Incoming Correspondence Register into a structured hybrid Excel-based workflow, improving the searchability, traceability and organisation of correspondence across a large pharmaceutical site.. Maintain structured operational records, status information and deadline monitoring across correspondence, electronic deliveries and access-pass processes while ensuring accurate and accessible shared information.. Coordinate information and requests across HR, Legal, Security, Administration, IT, Procurement, Logistics and other departments, supporting reliable cross-functional handoffs.. Created instructions, graphical job aids and process documentation and trained five employees across reception and security to ensure consistent use of the new correspondence workflow.
Operations Coordinator
Worked directly with the CEO to coordinate expansion into 15 new markets across the Middle East and Asia, supporting priorities, implementation steps and international recruitment operations.. Built and maintained a shared Excel tracker for contacts, candidates, countries and case statuses, improving visibility of deadlines and progress through the recruitment pipeline.. Coordinated two remote teams across countries and time zones, allocating tasks, setting priorities, checking completion and following up on outstanding actions and deadlines.. Led regular online status meetings, assigned actions and coordinated handoffs between candidates, families, agents, Swiss universities, external partners and internal teams.. Coordinated application documentation and status monitoring while creating shared informational, marketing and training materials to support consistent communication across stakeholders.
Senior Rental Management Specialist
Managed financial and operational records for approximately 500 apartments, verifying payments, balances, costs and settlement information and preparing reports for operational stakeholders.. Prepared financial reports, balances and payment statements and followed up directly with owners, tenants, internal teams, administrations and service providers to resolve discrepancies and overdue items.. Created and delivered onboarding materials and training.
Investment Operations Administrator
Supported investment transaction processing and maintained accurate financial records within a global English-speaking environment, following established procedures for data quality and operational control.. Coordinated information between clients, brokers, fund accountants and internal teams while handling high volumes of sensitive financial data and documentation.
Administration Coordinator
Coordinated operational documentation, invoices, payments, receivables and supplier requests while supporting document digitalisation and improving accessibility of shared administrative information.
Technical Support Specialist
Registered and monitored customer support cases in CRM, followed ticket progress and escalated unresolved technical issues to appropriate teams while maintaining clear customer communication.