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Luz
Customer Service Specialist with strong communication and organizational skills
Video resume
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Competencies
Delivered customer support and resolved client disputes across various roles.
Analyzed and improved workflows and production processes in manufacturing environments.
Conducted business English instruction and managed client communications effectively.
Generated sales for renewable energy solutions and scheduled client appointments.
Utilized Microsoft Office tools to manage documentation, data analysis, and reporting.
Education
Languages
Summary
Organized and analytical professional with extensive experience in customer support, process improvement, and sales, dedicated to delivering excellent client experiences.
Key Achievements
- Managed customer interactions across multiple roles, ensuring client satisfaction
- Optimized workflow and quality control processes in manufacturing and production roles
- Developed business English skills to enhance communication in administrative and operational settings
Experience
Customer Service Agent
Customer Service Agent
Customer Service Agent
Appointment Setter
Covid 19 Appointment Setter
Process Engineer
Optimize, control and manage the production process, Workflow analysis, Analysis of existing processes in terms of efficiency and effectiveness.
Industrial Engineer Internship
Improvement proposal of ergonomics and security safety, Management and control of raw materials and suppliers, Establishment and optimization of the supplier database
English Teacher
Business English teacher. Improvement of both written language and speech for better performance in the administrative and operational area.
Production Coordinator and Customer Service Manager
Optimize, control and manage the production process, Workflow analysis, Quality control of wooden and glass doors, Resolution of customer complaints and disputes, Verification of orders placed by Customer Service to send them to production, Product cost management
Sales Agent
Sales of renewable energy to the state of New York, New Jersey, Illinois and Connecticut.