Luz - Legal & Quality Analyst with diverse multilingual and call center experience

Managua, Managua, NicaraguaRemoteen

Progressed from call center supervisor to QA analyst, demonstrating role advancement.

Gained teaching experience as an English instructor at secondary level and in adult education.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced attorney, quality analyst, and English teacher with strong communication and client service skills, seeking new opportunities.

Contributed to call center operations by supervising and ensuring quality standards.

Quality AssuranceAdvanced

Performed quality analysis in call center environments to maintain service standards.

Call Center SupervisionAdvanced

Supervised call center staff, ensuring efficient customer interactions and adherence to protocols.

Legal ExpertiseIntermediate

Handled legal responsibilities as an attorney, providing consultancy and compliance support.

English TeachingIntermediate

Taught English in both adult courses and secondary education, improving language proficiency.

Active Listening & Cultural Competence

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