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Luz
Legal & Quality Analyst with diverse multilingual and call center experience
Video resume
Luz María CV ingles 2
Mi nombre es Luz Aguilar, soy abogada con experiencia en call center como supervisora y QA, además he sido maestra de ingles en cursos libres y clases en ingles en secundaria, mi último trabajo fue de Analista de Calidad. Actualmente estoy disponible.
Contact
Managua, Managua, Nicaragua
Open to remote
Available on CazVid
Competencies
Quality AssuranceAdvanced
Performed quality analysis in call center environments to maintain service standards.
Call Center SupervisionAdvanced
Supervised call center staff, ensuring efficient customer interactions and adherence to protocols.
Legal ExpertiseIntermediate
Handled legal responsibilities as an attorney, providing consultancy and compliance support.
English TeachingIntermediate
Taught English in both adult courses and secondary education, improving language proficiency.
Active Listening & Cultural CompetenceAdvanced
Applied active listening and cultural awareness to improve communication and service quality.
Summary
Experienced attorney, quality analyst, and English teacher with strong communication and client service skills, seeking new opportunities.
Key Achievements
- Progressed from call center supervisor to QA analyst, demonstrating role advancement.
- Gained teaching experience as an English instructor at secondary level and in adult education.
- Contributed to call center operations by supervising and ensuring quality standards.
Skills
Quality AssuranceCall Center SupervisionLegal ExpertiseEnglish TeachingActive Listening & Cultural Competence
Published on CazVid - Jul 3, 2025