Luz - Customer Service & Administrative Professional with 4+ years in Healthcare, Hospitality, and Retail

Delivering high-quality support and resolving issues efficiently to ensure customer satisfaction.

Managing schedules, records, and communications accurately to facilitate smooth operations.

Excellent verbal and written communication, ensuring clarity and professionalism in all interactions.

Identifying and resolving technical issues related to data management and customer platforms.

Ensuring accuracy in data entry, record keeping, and transaction processing.

Schedule appointments, process medication refills, and provide general support to patients., Accurately maintain and update Electronic Health Records (EHR) to ensure complete and reliable patient data., Handle patient registrations, verify insurance coverage, and respond to billing inquiries., Facilitate clear communication between patients, healthcare providers, and other medical team members., Draft, organize, and distribute medical correspondence, reports, and documentation., Maintain strict confidentiality and adhere to all regulatory standards to ensure compliance in daily operations.

Answer incoming calls in a professional and courteous manner, Greet and verify clients and potential clients upon arrival or by phone, Transfer calls and messages to the appropriate department or attorney, Collect basic information from potential clients for case screening, Provide general information about the firm’s legal services, including: Lemon Law, Worker's Compensation, Assault Cases, Fired Cases.

Help restaurants engage with customers, increase loyalty, and boost sales, Help clients with payments: Digital and physical gift cards, Tools to manage personnel, Delivery tracking, Business reports, Provide information on different types of payments (Credit Cards, Checks, Gift Cards), Experience in resolving issues in restaurants or system problems such as (Printers, Terminals) via Email - Sales of Software and Hardware, applying Discounts according to Stipulated Contracts, Position as Restaurant Success Manager (RSM), creating forms based on customer requests for the desired product - Generate Orders to be sent to FedEx and UPS, Additionally, I worked remotely from home with Ibex for a couple of months, which has given me valuable experience and adaptability to different work environments.

Customer service for more than 3 years, resolving queries and problems effectively, Experience in managing complaints and claims, achieving a customer satisfaction rate of 95%, Training in telephone services, improving communication with customers and increasing retention, Development of sales and upselling skills through interactions with clients, Helping resolve questionable cards with fraudulent charges, Help Customer keep track of their transactions and avoid late payment fees, Information necessary to assign someone as power of attorney.

Operated cash register and processed customer transactions accurately and efficiently, Balanced cash drawer at the beginning and end of each shift, ensuring accuracy, Product Order in Warehouses, Generate Inventories.