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Competencies
Demonstrated experience with Customer experience management.
Demonstrated experience with Case management and problem resolution.
Demonstrated experience with Achievement of quality and customer satisfaction metrics.
Demonstrated experience with Quality control and process auditing.
Demonstrated experience with Conducted process audits.
Education
Languages
Experience
Customer Service Representative
Managed customer experience by providing professional support through phone and digital channels., Ensured quality control and process audits to maintain service standards., Handled customer inquiries, complaints, and case management with efficiency and empathy., Resolved issues promptly while meeting customer satisfaction and quality metrics., Communicated assertively and effectively to build trust and maintain positive relationships., Adapted quickly to organizational changes and evolving customer needs.
Customer Service Representative
Conducted process audits to ensure compliance within the quality department., Ensured adherence to established standards and operational guidelines., Reported non-conformities and provided recommendations for process improvements.
Process Auditor
Conducted process audits within the quality department to ensure compliance., Ensured adherence to established standards and operational procedures., Reported non-conformities and provided actionable recommendations for improvement.