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Competencies
Demonstrated experience with Medical Aid Administration.
Demonstrated experience with Claims and Benefits Support.
Demonstrated experience with Policy and Financial Changes.
Demonstrated experience with Data Capturing.
Demonstrated experience with Microsoft Office (Word, Excel, Outlook).
Education
Summary
Professional profile
Experience
Contact Centre Consultant
Respond to medical aid member enquiries regarding benefits, claims, and policies. Process membership and financial changes accurately. Maintain updated member records on internal systems. Ensure compliance with healthcare and company regulations. Deliver professional customer service within SLA targets
Customer Service Agent
Assisted customers with service-related enquiries. Captured and maintained accurate customer data. Met performance and quality targets in a call centre environment
Project Management Assistant
Provided administrative and project coordination support. Assisted with documentation, reporting, and data capturing
Administrative Assistant
Performed filing, data capturing, and administrative support duties
Contact Centre Consultant (Learnership)
Completed structured healthcare contact centre learnership. Assisted members with medical aid enquiries