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Customer Service Representative with 5+ years of bilingual support experience
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Competencies
Delivered effective bilingual support via voice, chat, and email, resolving cases and promoting satisfaction.
Utilized effective communication and empathy skills in interactions with clients and students.
Managed digital platforms and customer relationship management tools to support service delivery.
Designed and evaluated educational content for English language learners at basic and intermediate levels.
Worked effectively in diverse team environments, adapting to varied roles and client needs.
Education
Languages
Summary
Dedicated customer service representative with over 5 years’ experience providing bilingual support, technical assistance, and educational content development. Skilled in digital platforms, CRM systems, and fostering customer satisfaction in diverse industries.
Key Achievements
- Provided bilingual customer support in English and Spanish via multiple channels, ensuring high customer satisfaction.
- Handled technical support and account management for US clients, demonstrating adaptability across industries.
- Developed teaching content and delivered English lessons, showcasing communication and instructional skills.
Experience
Representante de Servicio al Cliente
Atención bilingüe en inglés y español (voz, chat y correo)., Resolución efectiva de casos y reclamos., Seguimiento de métricas de calidad y satisfacción del cliente.
Agente de Servicio al Cliente
Atención telefónica y manejo de cuentas en inglés., Soporte técnico y orientación de clientes estadounidenses.
Customer Service Representative
Soporte en canales múltiples (voz, chat y correo)., Resolución de solicitudes de clientes con alto nivel de empatía y eficiencia.
English Teacher
Enseñanza de inglés a nivel básico y medio., Planeación y evaluación de contenido educativo.
Asesora de Modas
Atención personalizada y asesoría de imagen al cliente., Control de inventario y visual merchandising.
Analista
Reportes, Tablas Excel