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Customer Service Agent
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Competencies
Provided empathetic customer support and handled inquiries to enhance customer satisfaction.
Utilized verbal and written skills in diverse roles including customer service and welcome specialist positions.
Applied problem-solving skills in resolving customer complaints and operational challenges.
Supported technical inquiries at ALTICE, demonstrating technical troubleshooting abilities.
Fluent in Spanish and English, facilitating communication with diverse customer bases.
Education
Languages
Summary
Dedicated customer service specialist with extensive experience in client interactions, technical support, and patient care, striving to improve customer satisfaction through effective communication and problem-solving.
Key Achievements
- Handled inquiries and resolved complaints to improve customer satisfaction at FUSION BPO
- Scheduled appointments and followed up with patients, demonstrating active listening and effective communication at CAREMAX
- Gained experience in technical support and customer service roles, showcasing skill diversity
Experience
Customer Service Agent
Handling inquiries, Resolving complaints, Improving customer satisfaction
Technical Support Agent
Welcome Specialist
Scheduling appointments, Follow up with patients, Problem solving, Active listening, Effective communication