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Customer Service Specialist with over 6 years in BPO and insurance industries
Contact
Competencies
Skilled in delivering exceptional support through various communication channels, ensuring client satisfaction.
Proficient in bilingual communication, effectively engaging with diverse clients and teams.
Able to quickly identify issues and implement effective solutions in dynamic environments.
Comfortable adjusting to new roles, tools, and processes to meet organizational needs.
Collaborates effectively within team settings to achieve common goals and improve service quality.
Education
Languages
Summary
Experienced in voice, chat, and email support across diverse industries including BPO, tech, and insurance. Adept at problem-solving, communication, and adapting to new challenges to deliver top-tier customer experiences.
Key Achievements
- Delivered bilingual customer support across voice, chat, and email channels, enhancing client satisfaction.
- Provided SAP module information to consultants, streamlining access to technical resources at IBM.
- Consistently maintained high performance in fast-paced contact center environments at Amazon and IGT Solutions.
- Currently managing insurance credentialing processes, ensuring accuracy and timely service delivery.
Experience
BILINGUAL AGENT
Voice and back-office.
SAP ASSISTANT
Provide consultants information about SAP modules
BILINGUAL AGENT
Voice and chats
BILINGUAL AGENT
Voice, chat and emails
CREDENTIALING AGENT
Voice customer service for insurance company