Luis - Data Analyst with 5 years of experience in market research and data visualization

Managua, Managua Department, NicaraguaRemoteen

Conducted comprehensive data analysis leading to strategic insights for marketing campaigns

Developed interactive dashboards to facilitate data-driven decision making

Contact via CazVid

Published on CazVidOpen to remote

Summary

Detail-oriented data analyst experienced in transforming data into actionable insights for business improvements.

Key Achievements

Collaborated with cross-functional teams to streamline data collection and reporting processes

Skills

Data AnalysisAdvanced

Applied statistical methods and tools to analyze market data and generate insights.

Data VisualizationAdvanced

Created visual representations of data using tools like Tableau and Power BI.

SQLIntermediate

Used SQL for extracting and manipulating large datasets for analysis.

Statistical AnalysisIntermediate

Performed hypothesis testing and regression analysis to support research findings.

CommunicationAdvanced

Experience

Customer Service, Tech support and Retention services

SITEL NICARAGUA

2009 - 2012

Provided Customer Service, Tech support and Retention services for Cricket Wireless., Provided floor support to new hires along with side-to-side shadowing and feedback.

Customer Service and Tech Support

CONVERGYS

2013 - 2016

Provided Customer Service and Tech Support for US Cellular., Senior agent role, providing floor support, team calls qualification and feedback.

Customer Service and Tech Support representative

CONCENTRIX NICARAGUA

Jul. 2017 - Sep. 2017

Senior Support associate

CONCENTRIX NICARAGUA

2017 - 2018

Acting Account Manager

CONCENTRIX NICARAGUA

2018 - 2023

Providing account Weekly and Monthly standings, agents 1 on 1 audits, agents Quality call audits, feedback, side by side and coaching, team meetings and meeting and exceeding client goals on a personal and team level.