Dedicated professional with over 5 years in customer service, team supervision, technical support, and sales. Proven track record of coaching teams, streamlining onboarding, and managing client interactions across diverse industries.
Provided frontline support and coaching in chat and phone-based environments, ensuring customer satisfaction.
Supervised and mentored agents, set performance goals, and facilitated training to enhance team productivity.
Handled networking and tech issues for Aruba Networks, creating cases for technical resolution.
Guided agents in upselling techniques, helping meet sales goals and improve revenue.
MaCombs Lane
Worked as a chat agent then got promoted as a supervisor., Kept helping agents meet their personal goal and showed them how to upsell customers., Coached different agents on a daily basis to ensure the team kept hitting their goals.
JAK Marketing Group
Ensured all agents were properly trained and up to date with all DirecTV packages to ensure optimized selling and good customer experience., Evaluated the market to decide whether it was the market that was low or if the agents needed further training.
Highschool Diploma
Conducted outbound collection calls for medical debts, involving negotiation and persistence.