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Data Analyst with 5 years of experience in market research and reporting
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Competencies
Extensive experience analyzing large datasets to generate actionable insights.
Proficient in writing queries for data extraction and manipulation.
Utilizes advanced formulas and pivot tables for data reporting and visualization.
Built interactive dashboards for real-time data monitoring.
Worked closely with marketing and product teams to inform data-driven strategies.
Education
Summary
Analytical professional experienced in data interpretation and reporting to support strategic initiatives.
Key Achievements
- Conducted comprehensive data analysis to identify market trends and insights.
- Developed automated dashboards reducing reporting time by 30%.
- Collaborated with cross-functional teams to support strategic decision-making.
Experience
Seller / Production Support and Quality Control
Effectively make sales to old portfolio clients and create a new portfolio., Creation and control of sales databases, collecting and updating the necessary client information for both monitoring and prospecting purposes., I improved operations to increase service productivity: annual planning of printing pieces and advertising campaigns., Seek to optimize costs, provide advice and/or technical support to the client, regarding the type of printing that best suits their project; digital printing, offset, large format or screen printing, materials, etc., Filling out technical sheets for each client's printing pieces to file and have their technical data: Number of inks, formation, type of paper, details, special phantoms., Supervised production processes; pre-press review, quality of inputs, color tests, printing review at the machine to ensure that customer satisfaction objectives were met.
Customer Service Agent
Performed customer service and sales tasks, carrying out processes and updated client profile sheets., Achieved metrics of excellence in service and sales.
Representative Agent and Customer Service
Achieved all metrics in each of the calls, helping the client to solve any problem with the service., Exceeded the average in sales and achieved each of the company's bonuses.
Customer Service / Supervisor
Master all process controls and units of measure for daily call center management., Made a large number of successful sales and solved the customer's problem effectively.