Luis - Data Analyst with 5 years in Business Intelligence

Created and maintained dashboards using Tableau and Power BI to visualize complex datasets.

Utilized SQL for data extraction, transformation, and analysis in multiple projects.

Performed quantitative analysis to identify trends, patterns, and opportunities within datasets.

Utilized BI tools such as Tableau and Power BI to support strategic decision-making.

Handle inbound and outbound calls professionally for financial services customers, resolving inquiries, complaints, and technical issues while maintaining a friendly and helpful demeanor throughout all interactions, Assist customers with account access issues by unlocking blocked accounts, verifying identity, and following security protocols to ensure account safety and compliance with financial regulations, Process customer payments accurately using various payment methods and provide comprehensive information about loan products, payment schedules, interest rates, and account status., Guide customers through self-service procedures and digital platform navigation, empowering them to independently manage their accounts and financial transactions., Document all customer interactions accurately in CRM systems, ensuring detailed records for future reference, follow-up, and regulatory compliance purposes.