This is my profileContact via CazVid
Luis
Customer Service Specialist with 4+ years in client support and technical troubleshooting
Video resume
Contact
Competencies
Applied conflict resolution, active listening, and problem-solving skills to resolve complex customer issues.
Collaborated effectively with clients and internal teams through various communication channels to ensure satisfaction.
Troubleshot technical issues related to streaming services and account management using different troubleshooting tools.
Maintained accurate client records and documentation using CRM and data entry software.
Managed multiple client requests, prioritized tasks, and coordinated service delivery in fast-paced settings.
Education
Languages
Summary
Experienced bilingual customer support agent with over four years of service across diverse environments, specializing in technical troubleshooting, client communication, and support coordination.
Key Achievements
- Provided consistent high-quality customer support across multiple platforms, handling technical issues, billing, and account management.
- Coordinated communication between clients and internal teams, ensuring seamless service delivery and maintaining accurate records.
- Developed soft skills strategies in team environment, contributing to improved customer interactions.
Experience
Customer Service Representative
Assist customers on any Walmart concerns and provide them with accurate information based on the customer’s needs, Develop strategies to perform an outstanding call, Work with the team lead to find out how to develop the representative’s soft skills and provide feedback on previous performed calls., Carry out quality calls assuring the customer’s satisfaction, Make hotel reservations and collect payment/fees, Cooperate with clients to determine their needs and advise them appropriate, modes of transportations, travel dates, costs and accommodations., Enter data into software and maintain client files
Travel Associate
Make hotel reservations and collect payment/fees, Cooperate with clients to determine their needs and advise them appropriate, modes of transportations, travel dates, costs and accommodations.
Customer Support Representative
Provided exceptional customer support for a leading streaming platform, ensuring customer satisfaction and retention., Resolved technical issues related to streaming services, account management, and billing inquiries via multiple communication channels (chat, email, and phone)., Managed high volumes of customer interactions while maintaining quality and efficiency metrics., Assisted customers with subscription upgrades, cancellations, and troubleshooting device compatibility issues., Documented customer interactions and feedback to identify trends and contribute to service improvement strategies.
Client Care Coordinator
Coordinated communication between clients and internal departments, ensuring seamless service delivery and alignment with client expectations., Managed and maintained accurate client records, utilizing CRM tools to track interactions and follow-ups., Assisted in onboarding new clients, providing them with comprehensive guidance on services and policies., Prioritized and managed multiple tasks in a fast-paced environment, ensuring timely responses to client needs.