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Sales & Customer Service Specialist with 5+ years of retail and call center experience
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Competencies
Handled issue resolution, complaint management, and client communication to ensure customer satisfaction.
Set and achieved sales targets, developed sales presentations, and cultivated customer relationships to support revenue growth.
Provided floor support and training to new hires, improving team performance and efficiency.
Managed and analyzed customer cases to resolve issues and improve service processes.
Provided technical and customer support in call center environments, supporting client issue resolution.
Education
Languages
Summary
Dedicated to delivering excellent customer support and driving sales performance through effective communication and teamwork. Experienced in call center operations, team mentoring, and client relationship development.
Key Achievements
- Mentored sales team at Concentrix, enhancing sales techniques and customer service quality
- Exceeded sales goals at Conv ergys and OneLink through effective customer relationship cultivation
- Provided floor and system support at Concentrix, improving user team productivity
Experience
Reduction Specialist/ Case Manager
Sales Supervisor
Take phone time and support calls with difficult customers, Mentored sales team in applying effective sales techniques and delivering top-notch customer service, Promoted exceptional customer service by engaging clients on sales floor, Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products, Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
SME Team Leader
Monitored and tracked user progress to identify improvement opportunities, Provide floor support to new hires, Improve user productivity and efficiency through system training and support.
Sales Executive
Set and achieved company defined sales goals, Contributed to team objectives in fast-paced environment, Achieved sales goals and service targets by cultivating and securing new customer relationships, Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
Retention and Acquisition Agent
Set and achieved company defined sales goals, Contributed to team objectives in fast-paced environment, Achieved sales goals and service targets by cultivating and securing new customer relationships, Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.