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Customer Service & Sales Specialist with 6+ years in Telecom & Tech
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Competencies
Delivered customer support across telecom providers, ensuring client issues were addressed efficiently.
Managed sales inquiries and built relationships through social media platforms for telecom services.
Performed hardware/software troubleshooting, warranty validation, and technical support remotely and on-site.
Handled inventory management, order dispatch, and logistics operations at Dimexa Soluciones.
Effectively communicated with clients and team members across various roles and service environments.
Education
Summary
Experienced in providing customer care, sales via social media, and technical support in telecom and IT sectors. Skilled at maintaining client satisfaction and streamlining support processes.
Key Achievements
- Provided customer service for Movistar Perú, LATAM, WOM Chile, and Claro Chile, enhancing client satisfaction.
- Handled sales via social media for WOM Chile and Claro Chile, expanding online engagement.
- Supported hardware and software maintenance, handling warranty validation, and technical troubleshooting at Dimexa Soluciones.
Experience
Asesor Atención al Cliente
Atención de clientes para la empresa Movistar Perú servicio Móvil y Fijo
Asesor Atención al Cliente
Atención de clientes para la empresa LATAM preventa y postventa.
Asesor de Ventas por Redes Sociales
Asesor de ventas de WOM Chile y Claro Chile por redes sociales.
Asesor Atención al Cliente/Ventas
Atención de clientes para ventas de Claro Perú por la central telefónica de *200., Atención de ventas de servicios móvil y de hogar a nivel nacional.
Soporte Técnico
Mantenimiento y soporte de software y hardware, validación de garantías a nivel nacional, soporte vía virtual y telefónico, instalación y armado de estructuras de computo a nivel usuario final., Inventariado y despacho de pedidos a clientes.