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Luis
Customer Service Representative with 10+ years in Call Centers
Video resume
Customer service representative
Patient, active listening, empathy, honesty
Contact
Aguascalientes, Aguascalientes, México
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided patient and empathetic support to customers in call center environments.
Active ListeningAdvanced
Effectively understood customer needs and responded accurately during calls.
Sales & UpgradesIntermediate
Performed soft sales tasks including service upgrades at the end of customer interactions.
CollectionsIntermediate
Managed customer accounts to recover dues while maintaining professionalism.
Summary
Experienced call center agent specializing in customer support, collections, and soft sales.
Key Achievements
- Accumulated over a decade of experience in customer service, collections, and soft sales.
- Consistently practiced active listening, empathy, and honesty in client interactions.
- Handled multiple call center roles, including upgrading services and soft sales efforts.
Skills
Customer ServiceActive ListeningSales & UpgradesCollections
Published on CazVid - Jul 3, 2025