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Luis
Customer Service and Technical Support Specialist with 5+ years of diverse experience
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Competencies
Provided comprehensive support via call handling, issue resolution, and performance management.
Developed lesson plans, delivered instruction, and assessed student progress in classroom settings.
Engineered, tested, and maintained fiber optic systems, conducting site surveys and troubleshooting network issues.
Supervised lab operations and managed project timelines, quality control, and client communication.
Documented network infrastructure and technical processes to ensure clarity and compliance.
Education
Languages
Summary
Experienced in customer service, education, and fiber optic network engineering with a proven ability to adapt skills across diverse roles.
Key Achievements
- Handled customer inquiries, complaints, and orders, documenting interactions in CRM and meeting performance goals at 24-7 Call Center.
- Created customized lesson plans and prepared students for exams, demonstrating adaptability across educational settings.
- Designed, installed, and maintained fiber optic networks, troubleshooting and collaborating with teams for infrastructure upgrades.
Experience
Call Center Agent
Handling incoming and outgoing calls to assist customers by answering inquiries, resolving complaints, processing orders, and providing product information, all while documenting interactions in a CRM system and meeting performance goals., Escalating complex issues, making outbound sales or...
Teacher
Lesson planning, delivering instruction, assessing student progress, managing the classroom, fostering student engagement and motivation, communicating with parents, upholding safeguarding responsibilities, and engaging in professional development.
Field Engineer for Fiber Optics Equipment
Designing, installing, testing, and maintaining fiber optic networks and equipment to ensure reliable, high-speed data transmission., Conducting site surveys, performing fiber splicing and termination, troubleshooting network issues using specialized tools, documenting network infrastructure, and...
Lab Manager
Supervising lab operations, including maintaining equipment, managing inventory, ensuring quality control, and overseeing technicians to support fiber optic network installations and maintenance., Managing project timelines, troubleshooting technical issues, enforcing safety standards, preparing...