Experienced data analyst skilled in extracting insights and supporting strategic decisions in financial services.
Analyzed large datasets to identify trends and support business decisions.
Designed and executed queries for data extraction and reporting tasks.
Created complex spreadsheets and dashboards to visualize data insights.
Prepared reports and presented findings to stakeholders clearly and effectively.
24.7 ai
Gained strong customer service and problem-solving skills., Supervised and supported team performance., Managed reports and performance metrics., Handled confidential Citibank client information., Assisted with payments and account management., Trained teams to ensure process compliance.
Telus
Provided customer support for Airbnb users., Led and monitored a customer service team.
Intouch CX
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