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Luis
Customer Service & Content Moderation Specialist with 5+ years of diverse experience
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Competencies
Provided customer assistance via phone, chat, and face-to-face in various industries including hospitality, retail, and technical support.
Monitored online social media platforms, supervised user-generated content, and ensured compliance with community standards.
Utilized tools like Jira, Salesforce, Slack, and Confluence to assist clients and manage workflows efficiently.
Performed night security and active video surveillance using DVR systems in residential areas.
Demonstrated leadership and effective communication skills in team environments across multiple roles.
Education
Languages
Summary
Experienced professional with a strong background in customer service, content moderation, technical support, and team collaboration, fluent in English and Spanish.
Key Achievements
- Supervised and filtered user-generated content to ensure compliance with standards and laws at Scorp
- Provided virtual assistance and technical support for international clients and companies
- Supported filming operations through logistical coordination for a national film production
Experience
Content Moderator/Headhunter
Supervised and filtered user-generated content on online platforms (Superlive) to ensure compliance with community standards, company policy, and current laws., Monitored social media for potential users (influencers) who could increase the platform's reach.
Technical Support/Customer Service
Responsible for product knowledge and satisfactorily assisting international companies in the development of their activities.
Cybersecurity
Night security through active video surveillance using the DVR agent program in residential areas in Torrelodones, Pryconsa, and Pinar de Chamartín.
Host
Provided service and attention to Iberostar hotel guests, giving them information on resort activities, itineraries, and events.
Technical Support
Virtual assistance via call and chat to McDonald's locations in the United States to ensure the proper functioning of the establishment.
Teleoperator
Responsible for providing assistance to customers regarding store products.
Community Manager/Sales Advisor
Responsible for digital and physical sales of the store, including customer service.
Promoter
Production Assistant
Logistical support for the transfer, accommodation, and catering for 40 people involved in the filming of the national movie 'La Pasión de Javier,' carried out in the Tambopata Reserve, Madre de Dios.