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Project Manager with 8 years of experience in IT and Software Development
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Competencies
Managed project scope, schedule, and resources to deliver solutions on time.
Applied Scrum and Kanban principles to improve development cycles.
Led diverse teams of developers, designers, and QA specialists.
Facilitated effective communication between technical teams and clients.
Education
Summary
Experienced project manager specializing in software development and team leadership.
Key Achievements
- Led multiple software development projects, ensuring timely delivery and adherence to budget.
- Enhanced team efficiency by implementing Agile practices across departments.
- Coordinated cross-functional teams to streamline project workflows and communication.
Experience
Customer Service Representative
Payments, cellphone technical support, activations, phone changes, additional services and plans, complaints, general inquiries
CSR, Quality Analyst and Supervisor
E-Commerce platform support, order placement, shipment tracking, warehouse contact, use of CRM software, general inquiries, KPI tracking, leadership of 15 representatives
Customer Service Representative
Home insurance and mortgage assistance, payment plans, general inquiries about home mortgages, use of CRM software, bank branch support
Customer Service Representative
Answering questions from elderly customers, setting up memberships, ordering rides on-demand, assisting with grocery shopping through the phone