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Luis
Customer Service & Support professional with 10+ years in hospitality & telecom
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Competencies
Provided front-line support in hospitality and telecom, ensuring customer satisfaction through efficient service and issue resolution.
Coordinated and managed appointment calendars for dental and warranty services, handling rescheduling and client inquiries.
Assisted customers with hardware, software, and system issues, employing troubleshooting and data analysis skills.
Supervised teams responsible for customer service, sales, upselling, and appointment setting across multiple companies.
Developed and monitored performance metrics, using data trends to identify areas for improvement.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, technical troubleshooting, and appointment scheduling across hospitality and telecom sectors. Proven ability to manage teams, resolve complex issues, and exceed client satisfaction goals.
Key Achievements
- Managed guest check-ins, reservations, and inquiries at Apart-Hotel Villa Nuria, enhancing guest experience.
- Handled billing, troubleshooting, and inquiries at Startek Honduras, resolving customer issues effectively.
- Scheduled and rescheduled appointments, maintaining accurate calendars for Western Dental clients.
Experience
Customer Service at Reception and Room Cleaning Service
Assisted guests, Responsible for greeting them, Handling check-ins and check-outs, Managing reservations, Answering inquiries, Providing information about the hotel and local area
Customer Service & Billing Agent
Addressing customer service issues, Answering questions about services, Troubleshooting problems, Resolving complaints, Handling billing inquiries, Explaining charges, Processing payments, Addressing billing errors, Setting up payment plans
Customer Service & Appointment Scheduling Agent
Scheduling appointments, Booking, confirming, and rescheduling appointments for clients or patients, Responding to questions about appointment availability and procedures, Updating appointment calendars and client information
Customer Service, Technical Support Agent & Team Manager
Assist customers with technical issues related to hardware, software, or systems, Providing troubleshooting, guidance, and solutions to resolve technical problems, Developed and monitored performance metrics, Using data analysis to identify trends and areas for improvement
Customer Service, Upselling, Dispatch & Appointment Setting Agent & Team Manager
Managing inventory, Visual merchandising within their area, Developing their team to meet and exceed sales goals, Leads and supervise a team of agents responsible for scheduling appointments for various CVS services