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Technical Support Specialist with 3+ years in retail and logistics
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Competencies
Delivered technical support via call and remote sessions for various devices and software.
Managed inventory, stock control, and logistics functions using WMS and SAP systems.
Prepared sales reports and maintained control dashboards to support business operations.
Attended to client requests, scheduled appointments, and provided product and service information.
Handled warehouse functions including picking, packing, loading, and dispatching goods.
Education
Languages
Summary
Experienced in technical support, inventory management, and customer service within retail and logistics sectors.
Key Achievements
- Provided technical support across multiple devices, enhancing customer service efficiency at 24/7 COLOMBIA S.A.S.
- Supported negotiators and prepared daily sales reports, contributing to operational workflow at COLSUBSIDIO
- Handled inventory management and warehouse functions, including stock control and order processing at ALFA TRADING
Experience
Agente Bestbuy
Dar soporte técnico vía llamada a diferentes dispositivos (Computadores, impresoras, tabletas, teléfonos), Agendar citas presenciales en tienda y casa, Actualización de datos personales, Venta de membresías, planes, productos de la empresa., Sesiones remotas en computadores.
Estudiante en Práctica
Dar apoyo a los negociadores y al jefe inmediato., Elaboración diaria de informes de ventas., Atender solicitud de los proveedores y generar la información necesaria (Inventarios, ventas), Atender solicitudes puntuales de Supermercados y brindar información solicitada (Descuentos, Bloqueos,...
AUXILIAR DE ALMACEN
Inventarios WMS, PQRS, Manejo de vencidos y Averías, Funciones de Picking, Packing, Almacenamiento, Cargue, Descargue, Despacho, Entrega de mercancía en punto de venta, Traslados, curso vigente montacargas tipo horquillas