Dedicated support professional with over 5 years' experience assisting customers with technical and billing issues across telecom and technology sectors. Skilled in troubleshooting, customer retention, and multi-platform support, with a strong focus on customer satisfaction.
Provided technical assistance for cellphones, tablets, websites, and applications, resolving user issues effectively.
Engaged with customers to address billing, programming, and technical questions, fostering customer satisfaction and retention.
Handled bill processing, payment collection, and promotional offers to optimize customer accounts and reduce churn.
Utilized email, agenda management, and documentation tools to support customer interactions and record keeping.
TTEC
Help to set up and program TV receivers, Answer doubts about programming and billing questions
AT&T
Learn different skills to satisfy customers, Convince customers to stay with the company, Use tools to lower bills and give promotions, Collect money while keeping a human connection with the customer
Law school
High school
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