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Luis
Customer Service & Dispatch Specialist with 1.5 years experience
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Competencies
Utilized bilingual abilities to handle customer interactions and support call management.
Proficient in managing inbound and outbound calls, including cold calling and customer inquiries.
Supervised resource distribution, inventory, and resource allocation in a legal environment.
Provided customer support, scheduled appointments, and coordinated emergency procedures in various roles.
Arranged client bookings and scheduled service appointments, ensuring efficient operations.
Education
Languages
Summary
Experienced bilingual customer service representative with expertise in call management, appointment scheduling, and emergency coordination across logistics, travel, and legal sectors.
Key Achievements
- Managed inbound customer service calls and scheduled appointments for field technicians at True Work Logistics.
- Executed over 500 calls daily as a Bilingual Screener, demonstrating strong communication skills.
- Handled inbound calls and processed bookings and upgrades as a Cruise Representative at Celebrity X Cruises México.
Experience
Bilingual CSR
Managed all inbound customer service calls., Coordinated service calls for clients from 'Mr. Rooter Plumbing'., Scheduled future appointments for active field technicians., Delegated emergency procedures for a fire drill, alerting occupants, evacuating the building using...
Bilingual Screener
Scrutinized cold call transfers for home and vehicle owners seeking asset protection., Executed over 500 calls daily., Fostered empathy and urgency through exceptional active listening skills.
Bilingual Cruise Representative
Handled inbound calls from travel partners and guests, ensuring a seamless communication flow., Processed upgrades, bookings, cancellations, and provided specialized guidance on staterooms., Evaluated the cruise ship emergency plan for flooding or fire for any possible evacuation.
Warehouse Manager
Supervised the distribution of internal resources for legal operations., Monitored incoming invoices and managed overall inventory effectively., Administered a resource management software system for efficient invoicing.