Experienced bilingual customer service representative with expertise in call management, appointment scheduling, and emergency coordination across logistics, travel, and legal sectors.
Utilized bilingual abilities to handle customer interactions and support call management.
Proficient in managing inbound and outbound calls, including cold calling and customer inquiries.
Supervised resource distribution, inventory, and resource allocation in a legal environment.
Provided customer support, scheduled appointments, and coordinated emergency procedures in various roles.
True Work Logistics
Managed all inbound customer service calls., Coordinated service calls for clients from 'Mr. Rooter Plumbing'., Scheduled future appointments for active field technicians., Delegated emergency procedures for a fire drill, alerting occupants, evacuating the building using...
Aurel Project S.C. de R.L. de C.V.
Scrutinized cold call transfers for home and vehicle owners seeking asset protection., Executed over 500 calls daily., Fostered empathy and urgency through exceptional active listening skills.
Celebrity X Cruises México
Handled inbound calls from travel partners and guests, ensuring a seamless communication flow., Processed upgrades, bookings, cancellations, and provided specialized guidance on staterooms., Evaluated the cruise ship emergency plan for flooding or fire for any possible evacuation.
Poder Judicial Del Estado De Hidalgo
Supervised the distribution of internal resources for legal operations., Monitored incoming invoices and managed overall inventory effectively., Administered a resource management software system for efficient invoicing.
AA Management
H.S. Diploma
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Arranged client bookings and scheduled service appointments, ensuring efficient operations.
