Experienced in customer support, fraud issue resolution, and bilingual interpretation, with a solid history of roles in banking, e-commerce, and warehouse operations.
Handled customer inquiries and resolved issues across multiple industries.
Identified and addressed fraud identity theft problems at Capital One.
Provided bilingual interpretation between English and Spanish for clients.
Ensured quality and accuracy in warehouse package handling at Amazon.
Capital One
Resolving issues in regards of Fraud Identity theft.
Amazon
Back office and assuring quality when handling packages in Amazon's warehouses.
Concentrix
Selling and customer service for clients with issues in regards of orders, placing orders.
Language Line
Interpreter from English to Spanish and Spanish to English.
Verizon
Bachillerato
Hotel Business Management
Assisted clients with order placements and sales inquiries at Concentrix/Nike.