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Luis
Customer Service Supervisor with 10+ years of leadership in the retail and B2B sectors
Video resume
Supervisor
My last job was for Connempathy where I would supervise a group of 10. Here we would provide excellent customer service to Techstyle's 6 clothing brands un the US. I was in charge of developing agents through monitoring, feedback , action plans and follow UPS.
Contact
Chihuahua, Chihuahua, México
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Extensive experience providing customer support in different industries, including retail and automotive.
Team SupervisionAdvanced
Managed and developed teams in call center environments, focusing on performance and growth.
Training & DevelopmentIntermediate
Implemented coaching and feedback sessions to improve agent skills and service quality.
Operational MonitoringAdvanced
Tracked team metrics, identified improvement areas, and executed action plans for service enhancement.
Summary
Experienced supervisor with a decade in customer support roles across retail and service sectors, specializing in team development and quality assurance.
Key Achievements
- Progressed from Tier 1 agent to Supervisor at Connempathy, overseeing a team of 10 agents.
- Supervised customer service operations for six clothing brands across the US, ensuring high-quality service.
- Developed team members through monitoring, feedback, and implementing action plans to improve performance.
Skills
Customer ServiceTeam SupervisionTraining & DevelopmentOperational Monitoring
Published on CazVid - Jul 3, 2025