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Data Analyst with 3 years of experience in market research
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Competencies
Applied statistical techniques to interpret data and generate reports for business decisions.
Used SQL to query and extract data from relational databases to support analysis needs.
Utilized Excel for data organization, visualization, and basic automation with macros.
Created visual reports and dashboards to communicate key insights to stakeholders.
Participated in collecting and analyzing market data to support research projects.
Education
Summary
Detail-oriented data analyst with a focus on leveraging data to inform strategic decisions.
Key Achievements
- Conducted comprehensive data analysis leading to actionable insights for client campaigns
- Managed and validated large datasets to ensure accuracy and integrity
- Collaborated with cross-functional teams to improve data collection processes
Experience
SENIOR CUSTOMER SERVICE SPECIALIST
PROVIDING SALES SUPPORT, BUILDING CUSTOMER CONNECTION WITH THE BRAND, MANAGING REPLACEMENTS FOR DAMAGED OR WARRANTY-COVERED PRODUCTS
CUSTOMER SERVICE AGENT
PROVIDE INFORMATION TO THE CUSTOMER ABOUT POLICIES, RECEIVE PAYMENTS AND MODIFY (ADD OR REMOVE) RECIPIENTS, VEHICLES OR PROPERTIES
CUSTOMER SERVICE ADVISOR
GUIDE THE APP USERS THROUGH THE SYSTEM, PROVIDE REAL TIME SUPPORT FOR DRIVERS AND STORES
Billing and technical support Agent
PROVIDE TECHNICAL AND BILLING SUPPORT THROUGH CHAT AND CALLS, CROSSING SALES OPPORTUNITIES
CUSTOMER SERVICE AGENT
COMMUNICATION BRIDGE BETWEEN EATERS AND RESTAURANTS EVEN DRIVERS DEPENDING ON THE CASE, MAKE ADJUSTMENTS REFUNDS AND ORDER MODIFICATIONS