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Luis
Customer Service Representative with 6-7 years of experience in call center industry
Video resume
Customer service representative
Experience as leader and similar roles aswell as customer service
Contact
Morelia, Michoacán, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided high-quality support and problem resolution in call center settings
Team LeadershipIntermediate
Led teams to improve customer interaction, compliance, and operational efficiency
Quality AssuranceIntermediate
Monitored and assessed call quality to ensure service standards
Escalation ManagementIntermediate
Handled and resolved complex customer issues escalated beyond frontline support
Summary
Experienced call center agent with leadership and QA background, seeking remote role to support family commitments
Key Achievements
- Led teams and managed quality assurance in call center environments
- Handled escalation line and back-office operations to improve service delivery
- Sought remote position to balance work and family commitments
Skills
Customer ServiceTeam LeadershipQuality AssuranceEscalation Management
Published on CazVid - Jul 3, 2025