Dedicated professional with over 4 years leading customer service teams in BPO environments, driving performance, efficiency, and customer satisfaction. Skilled in team development, process improvement, and delivering high standards of service.
Proven ability to lead, motivate, and develop teams to achieve high performance and service excellence.
Expertise in managing customer interactions, ensuring satisfaction, and maintaining quality standards.
Skilled in analyzing workflows and implementing enhancements to boost efficiency and effectiveness.
Exceptional ability to communicate clearly across teams and with clients, fostering collaboration and understanding.
Capgemini
Managing the performance and development of my team. Ensuring high standards of service delivery. Driving continuous improvement in operations
Atento
Managing a team of customer service agents in a BPO environment. Ensuring that all team members meet or exceed performance metrics. Adhering to company policies. Delivering excellent customer service. Acting as a mentor and coach
Intouch 24/7
Handling complex and specialized customer service tasks. Possessing advanced skills and knowledge
Banco Inmobiliario
Supporting the accounting department by performing a variety of administrative and clerical tasks. Ensuring the accuracy and efficiency of financial operations
Bachelor Degree
High School Diploma
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