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Team Lead at Capgemini with 4+ years in Customer Service and Operations
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Competencies
Proven ability to lead, motivate, and develop teams to achieve high performance and service excellence.
Expertise in managing customer interactions, ensuring satisfaction, and maintaining quality standards.
Skilled in analyzing workflows and implementing enhancements to boost efficiency and effectiveness.
Exceptional ability to communicate clearly across teams and with clients, fostering collaboration and understanding.
Education
Languages
Summary
Dedicated professional with over 4 years leading customer service teams in BPO environments, driving performance, efficiency, and customer satisfaction. Skilled in team development, process improvement, and delivering high standards of service.
Key Achievements
- Led team performance improvements at Capgemini, enhancing service delivery standards.
- Managed customer service teams at Atento, consistently surpassing performance metrics and customer satisfaction goals.
- Streamlined operational processes, resulting in increased efficiency and team productivity.
- Provided specialized customer support at Intouch 24/7, handling complex issues with advanced skills.
Experience
Team Lead
Managing the performance and development of my team. Ensuring high standards of service delivery. Driving continuous improvement in operations
Team Lead
Managing a team of customer service agents in a BPO environment. Ensuring that all team members meet or exceed performance metrics. Adhering to company policies. Delivering excellent customer service. Acting as a mentor and coach
Specialist Service Agent
Handling complex and specialized customer service tasks. Possessing advanced skills and knowledge
Accounting Assistant
Supporting the accounting department by performing a variety of administrative and clerical tasks. Ensuring the accuracy and efficiency of financial operations