This is my profileContact via CazVidSergio
Customer Service Agent with 3+ years of experience in client support
Contact
Granada, Granada Department, Nicaragua
Available on CazVid
Competencies
CommunicationAvanzado
Provided clear and effective communication in customer interactions.
Customer ServiceAvanzado
Focused on customer-centric approach and problem-solving in service delivery.
Technical SkillsIntermedio
Utilized computer skills, basic network knowledge, and maintained policy adherence.
Typing SpeedIntermedio
Efficiently managed data entry and communication through proficient typing skills.
Education
Business Administration technician
Inatec
Bachelor of Psychology
Hispanic college
High School Diploma
Colegio Carmela Noguera
Summary
Experienced customer care professional skilled in communication, problem-solving, and technical support, with a focus on client satisfaction.
Key Achievements
- Handled multiple customer support roles across different companies, demonstrating adaptability.
- Performed soft sales calls to upsell or promote services, enhancing customer interaction skills.
- Maintained compliance with policies and technical standards while providing effective support.
Experience
Customer Care Representative (with soft sales calls)
Inspiro Nicaragua
September 2024 - May 2025
Email Customer Service Agent
Teleperformance Nicaragua
November 2023 - January 2024
Customer Service Agent
Ibex Nicaragua
July 2022 - September 2023
Customer Service Agent
Ibex Nicaragua
November 2019 - July 2020
Skills
CommunicationCustomer ServiceTechnical SkillsTyping Speed
Published on CazVid - May 17, 2026