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Loretta
Traffic Checker
Contact
Competencies
Demonstrated experience with Microsoft office.
Demonstrated experience with Transportation regulations.
Demonstrated experience with Route planning.
Demonstrated experience with Public safety.
Education
Summary
Traffic Checker open to new opportunities
Experience
Customer Care Representative 311 Operator
Resolved complex customer inquiries across phone, email, and chat with accurate, timely follow-up.. Escalated sensitive issues to appropriate teams while maintaining service standards and customer satisfaction.. Documented case details in CRM systems to support clear tracking and consistent service delivery.. Coached teammates on handling difficult conversations, policy application, and effective issue resolution.. Improved response consistency by refining communication templates and support procedures.
Traffic Checker
Bus loading assisting individuals in transitioning from train to shuttle bus
Grounds Keeper
Maintained grounds by mowing, trimming, and edging lawns to ensure pristine appearance.. Operated landscaping equipment, including blowers and trimmers, following safety protocols.. Cleared debris from pathways and landscaped areas to promote safe access for visitors.. Assisted in planting and caring for flowers, trees, and shrubs to enhance outdoor aesthetics.