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Competencies
Demonstrated experience with Operations Coordination.
Demonstrated experience with Vendor Management.
Demonstrated experience with Budget Tracking.
Demonstrated experience with Event Management.
Demonstrated experience with Customer Query Resolution.
Education
Languages
Summary
Professional profile
Experience
Operations Administrator, Marketing Department
Own end-to-end operational coordination for the marketing and program function at a software engineering firm; managing timelines, vendor relationships, budgets, and governance reporting to give leadership a single, reliable view of delivery status.. Coordinate marketing and program initiatives across teams, owning timelines, dependencies, and handoffs from brief through to delivery, reducing rework caused by miscommunicated scope.. Built and maintain the department's central delivery tracker, replacing scattered status updates with a single source of truth used directly by leadership for decision-making.. Own governance documentation for the function - meeting minutes, action logs, decision records, and weekly reporting ensuring accountability and audit-ready records across all initiatives.. Lead end-to-end logistics for corporate and student-facing events, including venue selection, vendor sourcing and negotiation, materials procurement, and participant coordination, consistently delivered within budget.. Streamlined recurring requests and approval of workflows, removing duplicated steps and materially shortening turnaround time for routine operational requests.. Manage vendor relationships and budget tracking across marketing and program operations, from sourcing and negotiation through to invoice reconciliation.
Customer Service Officer
Resolved customer queries across digital channels, triggering urgency to maintain consistent response times and service levels.. Identified recurring complaint themes through pattern analysis and recommended delivery and packaging changes that were adopted by the team, directly improving customer satisfaction.
Sales Executive (Assistant)
Prepared invoices and sales documentation, maintaining complete and audit-ready transaction records.. Generated leads through structured digital outreach and supported the sales team through to close.. Coordinated product promotions across digital channels, contributing to sales pipeline growth.
Executive Assistant (Intern)
Administered petty cash and office inventory, reconciling accounts on a set schedule with zero discrepancies.. Provided diary, correspondence, and documentation support to executive leadership.
National Service Personnel, Procurement Department
Supported tender processes end to end - attended bid openings, recorded proceedings, and produced accurate minutes for procurement committee review.. Maintained procurement records including purchase orders and contract documentation in compliance with institutional procurement standards.. Coordinated inter-departmental document dispatch and follow-up on internal memos and correspondence, supporting smooth cross-departmental operations.