Lorena - Customer Support Specialist with 8+ years in multilingual communication and technical troubleshooting

Handled customer inquiries, complaints, and billing issues through various channels including in-person, phone, and online platforms.

Provided technical support related to smart lighting, compatibility issues, and warranty processing in B2C and B2B contexts.

Performed medical and emergency calls interpretation, ensuring clear communication between healthcare providers and patients in English and Spanish.

Created and managed content for social networks, performing marketing activities to promote products and services.

Handle cash payment, cash closing and card collection., Prepare the table after every customer leaves to receive the next one., Different basic cleaning tasks per shift., Suggestive sale with every customer.

Encharged of cleaning and organizing the assigned area., Guide and leading the Bean to Bar workshop and the child workshop in both languages., Encharged of the cafeteria., Souvenirs sales and offering chocolate samples., Inventary of the assigned area.

Attend customer inquiries through the company's Whatsapp., Collaborate with the training of new consultants through zoom meetings., Elevate the case of customers according to the severity of it., Provide first stay solutions to mobile complaints and issues as well as billing of customers.

Take orders and serve customers., Perform marketing on social networks, as well as manage the pages and work on editing the content of these., In charge of the production of the different products for sale., Responsible for the organization of deliveries to Miraflores and surrounding districts.