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Lorena

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Bogotá, Bogota D.C., Colombia
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Competencies

Customer ServiceIntermediate

Demonstrated experience with Customer Service.

Technical SkillsIntermediate

Demonstrated experience with Technical Skills.

Customer SupportIntermediate

Demonstrated experience with Customer Support.

Technical SupportIntermediate

Demonstrated experience with Technical Support.

Education

Course
Pontificia Universidad Javeriana
2024
Certificate
British Council
2020
Diploma
Mariano Moreno Gastronomy School
2017
Certificate
National Learning Center Sena
2016
Certificate
National Learning Center Sena
2012

Experience

Technical support agent

Teleperformance
2017 - 2018

Connect with customers via email/chat/and or social media to resolve their questions or concerns, Support customers worldwide

Internship Program J1

Alliance Abroad Group
2019 - 2020

Supported event and service preparedness and delivered high quality recipe under direct supervision of Executive Chef, Oversaw workstation preparedness ahead of service or events, Controlled workstations to ensure high sanitation standards, Coordinated service delivery to provide outstanding customer experience, Collaborated in the creation of new seasonal menus

Customer Service Agent

24-7 Intouch
2020 - 2020

Technical phone Support Team for clothing brand and online sales

Technical support agent

Teleperformance
2021 - 2022

Connect with customers via email/chat/and or social media to resolve their questions or concerns, Provided outstanding service in a high pace environment

Agent EmployBridge

Foundever
2022 - 2024

Assist Applicants, Associates and Employees of the branches EmployBridge handle by chat, call or email, Set up interviews, complete the applicants process, prescreen and Onboarding documents in order to reschedule, appointments and Onboarding process, Provide resolution to all the inquiries the Applicants and Employees have related to available positions, assignments, applications and hiring process, Handle tools simultaneously to assist the Applicants and Associates, Proficient in office tools like Word, Excel and such

Skills

Customer ServiceTechnical SkillsCustomer SupportTechnical Support
Published on CazVid - Jul 3, 2025
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