Lonwabo

Demonstrated experience with Customer service and customer loyalty.

Demonstrated experience with Product knowledge and product advising.

Demonstrated experience with In store promotions knowledge.

Demonstrated experience with Stock replenishment and stock availability.

Demonstrated experience with Inventory and stock control.

Delivered friendly, efficient and professional customer service by greeting, acknowledging and assisting customers throughout the store experience.. Processed cash, card and mobile transactions accurately using point of sale procedures, while maintaining attention to detail and data accuracy.. Listened to customer needs and provided information on products, services and promotions to support informed purchasing decisions.. Identified opportunities to recommend relevant products and promote in store offers, supporting sales and customer engagement.. Followed cash-handling, authorisation and operational procedures and escalated issues when required.. Worked effectively during busy trading periods, balancing customer requests, transaction accuracy and service speed while remaining calm and professional.. Supported store standards through maintaining an organised, hygienic and customer-ready environment.

Provided on floor customer service by greeting and acknowledging customers, listening to needs and advising on available products and services.. Maintained strong product awareness, including new lines and promotions, and helped customers locate products according to their needs and lifestyle.. Supported stock availability by moving stock from back areas to the sales floor and ensuring stockroom stock was represented on the shop floor.. Applied merchandising principles, including gridding and rack alignment, and ensured products were correctly ticketed and presented according to store standards.. Supported stock loss prevention by remaining alert to suspicious activity, following buddy-system requirements and escalating shrinkage concerns to management or security.. Kept informed of daily game plans, team meetings and departmental priorities, adapting quickly to changing customer and operational requirements.. Maintained sales floor and back area standards while following hygiene, safety and shop-keeping disciplines.

Delivered friendly customer service to customers and assisted with product and service enquiries in a busy mall environment.. Responded to customer questions and concerns promptly and professionally, helping maintain a positive customer experience.. Maintained knowledge of products, services and promotions to provide relevant information and support customer decisions.. Worked collaboratively with colleagues to maintain smooth daily operations and a welcoming environment.. Multitasked across customer assistance, operational tasks and maintaining organised areas while working under pressure.. Adapted to changing customer needs and daily operational priorities while maintaining a positive and professional attitude.