Dedicated data analyst experienced in transforming complex datasets into actionable insights within financial services.
Applied statistical methods to interpret complex datasets and support business decisions.
Designed and optimized queries for data extraction and reporting across multiple databases.
Created dashboards and visual reports to communicate insights to stakeholders.
Utilized advanced Excel functions for data manipulation and financial modeling.
LPI, Inc.
Manage procurement of materials and services for multiple departments, ensuring cost-effective purchasing decisions and timely fulfillment., Negotiate supplier contracts and terms to secure favorable pricing, delivery timelines, and service quality., Collaborate with cross-functional teams to forecast purchasing needs and maintain optimal inventory levels., Streamline procurement processes, standardizing documentation and improving vendor communication protocols., Conduct market research and supplier evaluations to support strategic sourcing initiatives.
Advanced Call Center Technologies / Bank of America
Led a team of 20 agents, managing performance metrics, coaching, and escalated customer cases., Provided specialized support in ATM/debit services and banking procedures., Achieved high team compliance rates and improved customer satisfaction through quality assurance practices.
CenturyLink
Delivered technical and account-related support to telecom customers, resolving inquiries efficiently., Supported billing issues and service coordination across multiple customer touchpoints.
High School Diploma
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