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Lonhlerh
Customer Service Agent
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Competencies
Demonstrated experience with Active Listening.
Demonstrated experience with Professional Communication.
Demonstrated experience with Customer Service Excellence.
Demonstrated experience with Quality Assurance.
Demonstrated experience with Complaint Resolution.
Education
Summary
Customer Service Agent open to new opportunities
Experience
Customer Service Agent
Provided top-notch customer service to US-based CitiBank clients via phone, addressing account inquiries, resolving issues, and promoting banking solutions.. Navigated banking systems to resolve concerns efficiently, ensuring high satisfaction.. Managed high-volume phone interactions, maintaining accurate records and meeting performance metrics.
Customer Service Agent
Provided exceptional customer service to US-based Instacart customers via chat and phone, resolving inquiries and issues efficiently.. Utilized strong communication skills to understand customer needs, address concerns, and offer solutions, promoting a positive experience.. Managed high-volume chat and phone interactions, prioritizing tasks and maintaining accurate records in CRM system.
Customer Service Agent
Delivered premium customer service to US clients for Saks Fifth Avenue, handling orders, returns, shipping, and rewards inquiries while maintaining luxury brand standards.. Resolved complaints with empathy, de-escalated issues, and identified upsell opportunities during peak retail seasons.. Maintained accurate CRM documentation and strong product knowledge of designer collections and promotions.