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Retail and Customer Service Specialist with diverse sales and support experience
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Competencies
Provided high-quality customer support, including troubleshooting, engagement, and resolving inquiries across multiple industries.
Executed retail sales strategies for luxury and premium products, focusing on guest relations and visual presentation.
Supported technical devices and software, resolving issues over phone, chat, and email, and training users on updates.
Managed appointment scheduling and processed insurance payments, ensuring accuracy and customer satisfaction.
Supported visual merchandising efforts to enhance retail product presentation and customer engagement.
Education
Summary
Experienced in luxury retail sales, technical device support, healthcare billing, and customer engagement. Skilled in troubleshooting, visual merchandising, and team collaboration across diverse sectors.
Key Achievements
- Provided personalized luxury sales support for Hermès and high-end watch brands, enhancing customer experience.
- Supported Microsoft Surface and Windows device troubleshooting via multi-channel customer support.
- Handled billing, appointment scheduling, and technical inquiries across healthcare and telecommunication sectors, ensuring high customer satisfaction.
Experience
Sales Associate
Sales associate specializing in premium products including Hermès leather goods., Engages guests with personalized service and supports visual merchandising.
Sales Associate / Watch Specialist
Sales associate for a diverse range of retail products onboard., Luxury watch specialist., Achieved strong sales results and maintained high visual standards.
Healthcare Support / Billing Consultant
Appointment scheduler for United Health Care., Processed billing and insurance payments while ensuring high customer satisfaction.
Microsoft Technical Support
Supported Microsoft Surface and Windows devices through phone, chat, and email.
Customer Service / Technical Support
Troubleshooting internet, modem, cable and phone services., Served as trainer for new and existing product updates.
Customer Service (Kohl’s)
Handled customer orders, gift card redemptions, and inquiries over the phone.