Lizeth - Customer Service & Process Management Specialist with 5+ years in Insurance Industry

Colombia, Huila Department, ColombiaRemoteen

Handled post-sale processes including issuing, canceling, and reclamation tasks ensuring timely completion.

Provided expert customer advice, enhancing service quality and meeting company standards.

Published on CazVidOpen to remote

Summary

Experienced customer service and process management professional specializing in insurance operations, with a focus on process execution and client support.

Key Achievements

Analyzed and prepared reports to support operational decision-making and process optimization.

Skills

Process ManagementAdvanced

Managed operational processes such as issuance, cancellation, and reclamation to ensure efficiency and accuracy.

Customer ServiceAdvanced

Provided expert support to clients, identifying needs and delivering effective solutions while maintaining service standards.

Report AnalysisIntermediate

Elaborated and analyzed reports to monitor process performance and support decision-making.

Tools ProficiencyAdvanced

Utilized SAP Logon, Salesforce Colombia, and Excel for managing workflows, payments, and data analysis.

Languages

Español

Experience

Backoffice Suratech

Konecta

Septiembre de 2023 - Noviembre de 2024

Elaborar y analizar informes, Asegurar un seguimiento oportuno y el cumplimiento de plazos establecidos en los procesos postventa, expedición, cancelación, reclamación., Revisar el estado de pago de la póliza en el aplicativo SAP Logon, Realizar legalización de pagos en el aplicativo SAP Logon

Representante de servicio al cliente - Asistencia Hogar y empresas Sura

Konecta

Enero de 2022 - Septiembre de 2023

Asesorar de manera experta a clientes detectando sus necesidades y así garantizar los estándares y procedimientos de servicio y calidad establecidos por la compañía., Brindar soluciones efectivas a los clientes.