Lissandro - Customer Service and Team Leadership with 5+ years in BPO industry

San Pedro Sula, Cortés Department, HondurasRemoteen

Promoted from Customer Service Agent to Team Leader, recognizing outstanding performance.

Coordinated a team of over 20 agents ensuring compliance with standards.

Published on CazVidOpen to remote

Summary

Experienced professional specializing in customer support, team coordination, and process improvement within the BPO sector.

Key Achievements

Supported onboarding, training, and documentation processes to enhance team performance.

Skills

Process ManagementAdvanced

Applied process management skills to coordinate operations and improve workflows.

Team CoordinationAdvanced

Led and supported teams in a high-volume customer service environment.

Customer SupportAdvanced

Delivered personalized support across multiple channels, resolving inquiries effectively.

Issue ResolutionAdvanced

Identified patterns in customer issues and contributed to process improvements.

Process ImprovementIntermediate

Experience

Team Leader – Administrative and Operational Support

Alorica Honduras

2023 - 2025

Promoted from Customer Service Agent due to outstanding performance and process efficiency., Coordinated a team of more than 20 agents, ensuring compliance with administrative standards., Supported feedback, onboarding, and training documentation processes., Prepared performance reports and...

Customer Service Agent

Alorica Honduras

2022 - 2023

Delivered personalized customer support via calls, chat, and email, effectively resolving inquiries and requests., Consistently exceeded individual quality and productivity goals., Identified common patterns in reported issues and suggested process improvements., Participated in ongoing training on...