Experiencia demostrada en Active Listening Skills.
Experiencia demostrada en Attention to Detail.
Experiencia demostrada en Problem Solving.
Experiencia demostrada en Communication.
INTouch CX
Offered outstanding customer support to Canadian residents in relation to their electricity and gas services., Aided in clarifying all aspects of their bills, collected payments, guided in obtaining comprehensive details about renewing a contract, and searched for a suitable plan.
HCL Guatemala
Assisted customers who booked cruises with the company by helping them add additional activities at each destination and provided guidance on their cruise and destination choices.
Capgemini Guatemala
Assisted registered contractors on the website to enhance their profiles for increased lead generation from customers seeking help with home improvement., Assisted the contractors by clarifying the fees incurred, processing payments, and resolving issues., Support to Spanish-speaking customers as Supervisor., Billing Clarification., Managing website., Renewing Contracts., Booking changes., Add activities on the cruise and off the cruise., New Reservations.
Telus International
High School Diploma
Industrial Psychology
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Experiencia demostrada en Complaint Resolution.
Offered support to clients involved in the Real Estate industry, supplying them with details about the various platforms operated by the business., Assist in creating property information lists for Real Estate Agents to utilize in their work., Communicated through phone calls and emails for the project.
