This is my profileContact via CazVidLisbeth
Data Entry and Customer Service Specialist with 4+ years of diverse experience
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Competencies
Handled data ingestion processes and database management to streamline operations.
Developed scripts and handled customer inquiries to improve service quality.
Diagnosed and resolved technical issues across different domains, including calibration.
Utilized language skills to interpret legal, medical, and business topics.
Skilled in AS400, Salesforce, Microsoft Excel, and Office Suite to perform various tasks.
Education
Languages
Summary
Experienced in data management, customer service, and technical support with a demonstrated ability to adapt and learn quickly.
Key Achievements
- Automated data ingestion process, reducing manual data entry by 70%
- Created customer service scripts that enhanced representatives' inquiry handling
- Diagnosed and resolved complex technical issues, providing detailed analysis
Experience
Data Entry Remote
Developed a data ingestion process to automate the transfer of data from multiple sources into a single database, resulting in a 70% reduction in manual data entry
Customer Service Remote
Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries
Technical Support
Diagnosed and resolved complex technical issues for customers, providing detailed root-cause analysis
Interpret
Utilized advanced language skills to accurately interpret a wide range of topics within the legal, medical, and business fields