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Customer Service Agent
Contact
Competencies
Skilled in managing customer interactions, resolving complaints, and ensuring high satisfaction levels.
Proficient in providing clear, effective interpretation in diverse, time-sensitive situations.
Experienced in technical troubleshooting, product recommendations, and closing sales opportunities.
Proficient in Excel advanced tools and Power BI for industrial engineering data analysis.
Education
Languages
Summary
Dedicated professional with diverse experience in customer support, interpretation, and technical sales. Skilled in data analysis, visualization, and communication, committed to delivering impactful solutions.
Key Achievements
- Consistently met and exceeded customer service metrics through effective social media and phone support at Accedo PEI.
- Provided accurate and empathetic interpretation across emergency, educational, and social service scenarios at One World Global Services.
- Served as the primary technical support and sales expert at ASURION, successfully closing sales and recommending protection plans.
Experience
Customer Service Agent
Customer service through social networks and telephone calls., Metric compliance established in the short and long term., Empathic management of user complaints and technical advice.
OPI Interpreter
Interpreting for effective communication across diverse scenarios, including emergency calls, education, and social services., A proven ability to swiftly resolve language-related challenges, ensuring efficient solutions for optimal outcomes in various professional settings.
Tech and sales Expert
Serve as the primary point of contact for customers seeking technical support and service solutions., Recommend appropriate protection plans, and close sales opportunities., Provide end-to-end technical support for a wide range of consumer electronics and guide the customer to a resolution.