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Customer Service Specialist with 5+ years in BPO and retail
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Competencies
Handled diverse customer inquiries, ensuring positive experiences and issue resolution.
Effectively communicated with customers across various industries to address needs and build trust.
Managed inbound and outbound calls, providing technical support and customer assistance.
Performed content moderation and data analysis to ensure quality and improve service delivery.
Served as a sales agent and scheduled client appointments, focusing on customer retention and trust.
Education
Languages
Summary
A dedicated customer service specialist with over 5 years of experience in BPO, retail, and sales roles, adept at communication, problem solving, and support across diverse industries.
Key Achievements
- Gained extensive experience across multiple customer service roles in BPO, retail, and sales environments.
- Demonstrated ability to handle inbound/outbound calls, technical support, and customer interactions with a customer-centric approach.
- Developed skills in problem resolution, appointment scheduling, content moderation, and inventory management.
Experience
BPO
Actively participated in challenging interactions, enhancing communication with customers and ensuring excellent interactions and issue resolution., Inbound and outbound call management, problem resolution, marketing research, sales generation, and customer experience enhancement through real-time interaction.
Customer Service Representative
Effectively served as a Customer Service Representative for Airbnb services, specializing in voice-related inquiries., Demonstrated exceptional communication skills and a customer-centric approach to ensure positive interactions and issue resolution.
Scheduling appointments with clients for tax reductions on their properties, handling calls in a positive manner and gaining the client's trust for excellent problem solving.
Content moderation, customer experience, technical support guidance, data analysis and customer support quality audit.
Sales Agent Representative
Efficiently served as a sales agent representative for Spectrum, At&t and Viasat, specializing in voice-related sales., Demonstrated exceptional communication skills and a customer-centric approach to ensure positive interactions with the customer., Acquired expertise in handling supervisor calls, gaining valuable insights into complex customer situations.
Customer Service
Various trades
Customer Service
Cashier and personnel management, Inventory Management
Customer Service
Cocktail preparation, Cashier and personnel management, Inventory Management